Frequently Asked Questions

Please read our FAQ before sending us a message.

I am not receiving tracking details

As soon as your order is shipped, an automated email is sent with the tracking details in the message body.
If you don’t see this email, please check your Spambox as it may have been filtered by your mail provider.

What are the shipping charges for orders from the Online Shop?

All orders are shipped Express with a flat rate calculated at cart, for all countries we are shipping to. 

Go to the checkout page and shipping costs will be displayed live.

Which payment methods are accepted in the Online Shop?

We are accepting Visa, Mastercard, Discover and American Express through the payment gateway of our partner : Bank Of America.

You can also alternatively pay with Paypal.

How long will delivery take?

We ship through DHL and USPS depending of your delivery address.

You can expect a delivery in 72H within US continent, and up to 1 week for international orders. But please keep in mind that due to the very special time we are all going through with COVID19, delivery could sometime take longer.

We will always do our best to process your order in the shortest time.

How secure is shopping in the Online Shop? Is my data protected?

Our website is SSL secured and payment card numbers are not hold in your account or in our systems.

Our payment partner Bank Of America is one of the most trusted and secured payment gateway system available in the US.

What exactly happens after ordering?

You will receive an order confirmation in your mail box right after the payment is processed.

If your product is not on backorder, it will be prepared as fast as possible.

Then you will be notified as soon as your order is going out and will receive a tracking number so you can check your package anytime you want.

Send us a message

Please check your spam box before contacting us for tracking details or order update.
If you don’t find the answer to your question, please use this form and we will be happy to help you.